Privacy Policy

In compliance with the Personal Data Protection regulations and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data ("RGPD") and with Organic Law 3/2018, of December 5, on the protection of personal data and guarantee of digital rights ("LOPDGDD"), hereinafter KEEPER EXPERIENCE, S.L.U. (acting under the commercial name of "Keeper"), provides you with the information so that you know all the relevant aspects of the processing of your personal data as a user of the website.

1. Who is responsible for the processing of your data?

Identity: KEEPER EXPERIENCE, S.L.U.

NIF: B87716064

Address: Calle Gran Vía, 40, 1º 3, CP 28004 (Madrid)

E-mail: hola@keepers.es

2. When do we collect your personal data?

We may collect your personal data at the following times:

Through the enabled forms: different channels/forms have been enabled on our website through which you can contact Keeper.
Contact by phone: any user can call +34 910 666 679 to contact Keeper and direct any type of communication.
Contact by email: anyone can contact Keeper via email hola@keepers.es or rrhh@keepers.es or rrhh@keepers.es to direct any queries, complaints and/or claims, CVs, etc.
During subscription to the Keeper newsletter: to receive the latest news about our services, as well as promotions.
Using Cookies: our website installs cookies that collect information about navigation. We recommend that you read the cookie policy for complete information on this matter.

3. For what purpose and legal basis do we process your personal data?

The purposes and legal bases by which we process your personal data are the following:

Whenever a user directs a query, complaint or claim using the communication channels enabled for this purpose (e-mail, telephone, etc.) their data will be processed for the management and resolution of the query, complaint or claim.

Legal basis: Depending on the nature of the action or communication directed to Keeper, the data processing may be based on

Consent: provided by the user when sending the query that is not covered by the legal bases listed below.
Execution of contract or application of pre-contractual measures: for those cases in which the data processing carried out by Keeper is carried out on the occasion of an existing contractual relationship or, where appropriate, in view of the establishment of a a possible contractual relationship.
Legitimate interest: The processing will be carried out based on Keeper's legitimate interest in responding to requests or queries that may be raised through the channels enabled on the web platform when there is no contractual or pre-contractual relationship between Keeper and the interested party.
Compliance with legal obligations: in the event of exercising any of the rights listed in this privacy policy, the processing of your personal data will be carried out to comply with legal obligations.
Send you surveys related to the degree of satisfaction and operation of our services in order to improve their quality.

Legal basis: The processing is carried out on the basis of Keeper's legitimate interest to know the opinion of our users and/or clients about the use of our services and/or products and thus be able to better understand the quality of our services and improve them.

In the event that you send us your application to work with us, your personal data will be processed to to analyse the application and manage its possible incorporation into the Keeper team.

Legal basis: Depending on whether the data is sent in connection with the publication of a specific vacancy or whether it is, however, a spontaneous application, the processing of your data may be based on:

Consent: in the event that your application is sent to Keeper through a form of consent, the data processing via the channels enabled for such purposes simultaneously.
Execution of contract or application of contractual measures: when the application has been submitted on the occasion of a vacancy.
Comply with our legal obligations, possible court rulings and other decisions determined by the authorities. Including the communication of personal data to the security forces and bodies, whenever we have suspicions or indications of an action that may constitute an illicit/criminal offense.

Legal basis: The processing of personal data for these purposes is carried out based on compliance with Keeper's legal obligations.

Subscription to the Fridom newsletter.

Legal basis: the processing is carried out based on your consent given through the subscription form enabled on our website (article 21.1 of Law 34/2002, on Information Society Services and Electronic Commerce, and article 6.1.a) of the GDPR). However, if there is a prior contractual relationship between us and the communications are about our own services, the sending is done based on our legitimate interest (article 6.1.f) of the GDPR) in relation to the authorization regulated in article 21.2 of the Law on Information Society Services.

4. How long will we keep personal data?

Personal data will be processed for the period necessary to fulfill the purposes established in this privacy policy, as well as to retain your personal information in compliance with the provisions of the relevant laws and regulations, especially in relation to the legal limitation periods, and for the formulation, exercise or defense of claims.

5. To which recipients can your data be communicated?

Depending on the purposes for which the personal data has been collected, the following third parties may have access to it:

Public administrations when there is a legal obligation.
Competent bodies and/or authorities and the relevant security forces and bodies, in cases where there is a requirement, a legal obligation or we consider that there are sufficient indications and/or suspicions to indicate an illicit or criminal offence.
Collaborators and third-party service providers who process information as data processors. The corresponding contract for the processing of data has been signed with all our suppliers in accordance with the regulations on the protection of personal data.
Employees and/or collaborators authorized by Keeper, are always subject to the applicable data protection regulations.

We do not transfer personal data to countries located outside the European Economic Area. Any international data transfers that Keeper may carry out would be carried out with an adequate level of protection in accordance with the Data Protection regulations.

6. What are your rights when you provide us with personal data?

The processing of data by Keeper grants the owner of the same the following rights:

Right to request access to personal data: You can ask if we are processing your data, and if so, access them.
Right to request rectification if the data is inaccurate, or complete the data that we have incomplete.
Right to request the deletion of your data.
Right to request the limitation of its processing: In this case, we will only retain your information for the exercise or defense of claims.
Right to object to the processing: We will stop processing personal data, with the exception that they must continue to be processed for legitimate reasons or for the exercise or defense of possible claims.
Right to data portability: If you want your data to be processed by another data controller, we will facilitate the transfer of your data to the new controller, whenever technically possible.
Right not to be subject to a decision based solely on the automated processing of your personal data.
The consent you have given us for any specific purpose may be withdrawn at any time. However, you should know that the revocation of consent will not affect the legality of the processing based on the consent prior to its withdrawal.

To exercise your rights, you must contact us by sending an email to hola@keepers.es or in writing to the postal address mentioned in this policy.a. Whenever you consider it appropriate, you may file a complaint with the competent authority, in this case, the Spanish Data Protection Agency (https://www.aepd.es).

7. Additional information

Policy on children's use. Our services are aimed at people of legal age. In this sense and, consequently, we do not deliberately collect information from minors. In any case, if you are a parent or legal representative and you believe that your child or ward has sent us personal data, please contact us by sending an email to hola@keepers.es.

Personal data of third parties. If the personal data provided belongs to a third party, you guarantee that you have informed said third party of the aspects contained in this privacy policy, and have obtained their consent to provide us with their data for the purposes indicated in said policy.

Links. Our website may contain links to other websites that we consider potentially useful and informative for you. However, please note that we do not endorse or recommend the content or services of such websites, nor are we responsible for their privacy policies. We recommend that you take into account and read the privacy policies of all the sites you visit. Please note that the provisions of this privacy policy apply only to data collected and/or processed by Keeper.

Updates. Your personal data will be processed in accordance with the privacy policy in force at the time we collect your information. If Keeper makes any changes to the way we process your data, you will be informed in a timely manner.

Contact Us. If at any time you believe that we have not complied with the provisions set out in this Privacy Policy, please let us know by sending an email to hola@keepers.es. If you wish to escalate a problem regarding the privacy of your data or have any questions regarding this privacy policy, please do not hesitate to contact us. We will be happy to help you.